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What are your ? |
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Do your ship ? |
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What is your ? |
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Can I buy your items ? |
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What methods
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What is your ? |
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Can I an order once it's been placed? |
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Why did I received a message during checkout? |
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WHEN WILL MY ORDER SHIP? |
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We are dedicated
to getting your package to you when you expect it. DrinkingStuff.com
ships from our state of the art distribution center located in
Hartford, CT. We ship Monday through Friday, excluding holidays.
Orders with expedited shipping (Next Day Air, and 2nd Day Air)
placed before 11:00 AM EST ship the same business day.
Orders placed after 11:00 AM eastern will ship the next business
day. All other orders ship within 24 hours of receipt of the
order, excluding weekends and holidays. Often these orders ship
the same business day. If you must receive a package by a given
day, you may also call our customer service center for help in
choosing a shipping method (1-800-901-1163). |
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WHAT ARE YOUR SHIPPING RATES? |
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Shipping rates are based on the weight, dimensions, delivery location, and service of your order. You will have the opportunity to review your shipping charges during the check out process, before submitting your order. Shipping charges start as low as $5.35.
Your order will ship safe and securely with UPS Ground, UPS Express or The US Postal Service. Please keep in mind when calculating your delivery needs, that orders placed after 2:00 pm EST ship the next business day.
US Postal Service First
Class
Transit Time : 3 to 7 Business Days
This option is only available to customers within the United
States, and where the order subtotal is less then $ 19.00.
First Class shipping is available for $ 4.99.
US Postal Service (USPS) Priority Mail
Normal delivery time is 2 to 5 business days plus Saturday. USPS Priority Mail service is limited to orders with a delivery address within the United States.
UPS Ground
Normal Delivery is from 1 to 5 business days. Customers in the Northeast will receive your orders in 1 to 2 business days, where West Coast customers will receive their orders in 4 to 5 business days. UPS ground service also delivers to residential addresses on Saturday. UPS Ground service is not available to customers in Alaska, Puerto Rico, and Hawaii.
2nd Day Air
Delivery in 2 business days for orders placed before 11:00
AM EST. UPS 2nd Day service does not include Saturday, Sundays
or holidays. Cost of this service is determined at checkout
based on order weight, value, and delivery zip code.
Standard Overnight
Delivery in 1 business days for orders placed before 11:00 AM EST.
UPS Standard Overnight service does not include Saturday,
Sundays or holidays. Business delivery is completed by 4:30
pm, and residential delivery is up to 7:00 pm. Cost of this
service is determined at checkout based on order weight,
value, and delivery zip code.
Airmail Parcel Post
Countries in BLUE below will have an option at the check out
for shipping via Airmail Parcel post in addition to the UPS service. Airmail
Parcel Post is sometimes lower in cost, but delivery times vary from 7
to 21 business days.
Australia
Canada
Denmark
Ireland
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Italy
Japan
Norway
Puerto Rico |
Scotland
Spain
Sweden
Switzerland
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US Virgin
Islands
United Kingdom
United States
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DO YOU SHIP OUTSIDE THE USA? |
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Drinking Stuff.com currently ships
to these countries:
Australia
Canada
Denmark
Ireland
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Italy
Japan
Norway
Puerto Rico |
Scotland
Spain
Sweden
Switzerland
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US Virgin
Islands
United Kingdom
United States
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You may be subject to additional charges from your local
customs / postal representatives for customs taxes and/or
duties.
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CAN I TRACK/TRACE USPS FIRST MAIL ? |
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According to the post office: Letter or packages sent via regular (First-Class Mail™) mail cannot be tracked or traced based on name and address. Due to the large volume of mail moving through the Postal system each day, it is impossible to trace a single piece of regular, or First-Class, mail.
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CAN I ORDER OVERNIGHT (NEXT DAY) DELIVERY? |
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Yes. DrinkingStuff.com offers next
day and 2nd day air shipping.
Orders placed by 11:00 AM EST will ship the same day. Standard
Overnight service does not include Saturday, Sundays or holidays.
Business delivery is completed by 4:30 pm, and residential
delivery is up to 7:00 pm. Cost of this service is determined
at checkout based on the order weight, value, and delivery
zip code.
If you need early morning delivery, Saturday delivery, or
another special service, please contact our customer service
department at 1-800-901-1163 during normal business hours. |
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IS YOUR SITE SECURE? |
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All online transactions through our website
are handled with industry-standard SSL encryption. This means
that when you enter your credit card number into our secure
order form and you press the submit button, your information
goes through a highly secure encryption process which prevents
any person on the Internet from seeing your information. Within
just a few seconds, it reaches our credit card authorization
server, is decrypted, and is quickly authorized without any
human intervention.
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WHAT IS YOUR RETURN POLICY? |
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DrinkingStuff.com is committed to superior
service, and we are proud to offer a 100% Satisfaction
Guarantee. Please see our for
more details. |
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IF THE POST OFFICE RETURNS MY PACKAGE TO YOU, WILL I BE CHARGED ADDITIONAL SHIPPING TO HAVE IT RESHIPPED?
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In the event your package is returned to us as unclaimed, undeliverable as addressed, attempted not known, etc. by the post office, you will be responsible for us to reship your package. If you wish to cancel your order due to this occurrence, you will only be refunded for the cost of the purchase price as we do not reimburse shipping charges. Unfortunately, we incur the shipping costs for outgoing packages and if they are returned to us in this manner, we incur additional charges for the return of your package to us. |
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WHAT IS YOUR PRIVACY POLICY? |
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Please see our page for
more details. |
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DO YOU PUBLISH A PRINTED CATALOG? |
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No. We do not print a catalog. Our product
selection changes frequently, to keep our prices low we do
not print catalogs. Check back often as our online catalog
is constantly being updated with new Fun Ideas.
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CAN
I PURCHASE FROM DRINKINGSTUFF WHOLESALE OR BULK? |
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Yes, we do offer discounts for large quantities
or for resale. Please for a quote on a specific item.
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HOW
CAN I SUBMIT MY PRODUCT TO DRINKINGSTUFF? |
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If you have a new product you would like
us to consider for inclusion in our online catalog, please
send a sample of the product, pricing, and availability details
to:
DrinkingStuff.com
Attn: Purchasing Manager
206 Murphy Road
Hartford, CT 06114
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CAN I PURCHASE BY MAIL OR TELEPHONE? |
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Order By Mail with Check or Money Order
Customers wishing to pay for their order with a Check or
Money Order simply add your items to your shopping cart, and
select the PRINT & PAY BY MAIL option
from the shopping cart page. Next, complete your shipping information,
click submit, and print the completed order form. Finally,
mail the form with your payment to :
DrinkingStuff.com
206 Murphy Road
Hartford, CT 06114
Order By Telephone
DrinkingStuff.com has established a safe and secure
online shopping environment, the safest and most efficient
method of ordering is via our secure online shopping cart.
Customers who wish to order by telephone may do so by calling
1-800-901-1163 Monday thru Friday from 8:30 am until 5:00
pm EST to place your order by phone. |
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WHAT PAYMENT METHODS DO YOU ACCEPT? |
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- Online payments with Master Card, Visa, Discover Card,
and American Express
- Online payments via PayPal
- Check or Money Order (see our mail-in payment instructions above)
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DO YOU HAVE AN AFFILIATE PROGRAM? |
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Coming Soon . . .
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CAN I CHANGE AN ORDER ONCE IT'S BEEN PLACED? |
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If you have sent your order, call customer service immediately at 1-800-901-1163 during business hours or send a detailed email from our Contact Us help page and we will try our best to work with you in the changes needed to be made. You must provide your order number and/or name used for billing. *Please note that your order may begin processing immediately after you place your order, and it may not be possible to change items on existing orders.
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HOW DO I CANCEL MY ORDER AFTER IT HAS BEEN PLACED? |
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If you have sent your order, call customer service immediately at 1-800-901-1163 during business hours to cancel your order. *Please note that your order may begin processing immediately after you place your order, and it may not be possible to cancel. If the order has already been shipped to you, you will have to return the merchandise. Please see our Return Policy (add link here).
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WHAT HAPPENS WHEN I REFUSE AN ORDER ? |
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In the event the delivery is refused by your household or business, you will be responsible for the return shipping and a restocking fee. Unfortunately, when a delivery is refused, we are charged shipping charges by the carrier for the initial shipment to you, and then charged again for shipping the item back to our warehouse. Shipping charges are non-refundable. Both shipping charges will be deducted from your initial order as well as 20% of the order subtotal as a restocking fee. The remainder of the order will then be refunded to your credit card or paypal account. |
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I ENTERED A PROMOTIONAL CODE BUT IT IS NOT WORKING. |
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Click submit with your mouse. Also, please double check the expiration as well as the required amounts for the promotional code. If you are still having trouble, please contact us so that we can further assist you. |
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WHAT IS THE "DECLINED BY FRAUD SERVICE" MESSAGE? |
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We use an advanced fraud screening service
on all orders placed via credit card to protect against any unauthorized
credit card usage. The Address Verification Service (AVS) we
use requires that the billing address match the address that
is used for your credit card statement. Customers may see a temporary "authorization" on
your online bank statement after receiving this error, however
your order has not been processed. The statement on your credit
card is for authorization purposes only, and is required by the
credit card company to allow us to verify the billing address
prior to accepting your order.
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REFUSED PACKAGES |
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In the event the delivery is refused by your household or business, you will be responsible for the return shipping and a restocking fee. Unfortunately, when a delivery is refused, DrinkingStuff.com is charged shipping charges by the carrier for the initial shipment to you, and then charged again for shipping the item back to our warehouse. Shipping charges are non-refundable. Both shipping charges will be deducted from your initial order as well as 20% of the order subtotal as a restocking fee. The remainder of the order will then be refunded to your credit card or PayPal account.
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UNDELIVERABLE PACKAGES |
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In the event your package is returned to us as unclaimed, undeliverable as addressed, attempted not known, etc. by the post office, you will be responsible for us to reship your package. If you wish to cancel your order due to this occurrence, you will only be refunded for the cost of the purchase price as we do not reimburse shipping charges. Unfortunately, we incur the shipping costs for outgoing packages and if they are returned to us in this manner, we incur additional charges for the return of your package to us.
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